TrueSupport v1.1 – Support Tickets System & Knowledge Base

Feature of TrueSupport – Support Tickets System & Knowledge Base

• Application Features :
• Build with codeigniter framework.
• Fully AJAX based system.
• User-friendly interface and interaction.
• Neatly written and commented code.
• Multilingual support.
• Well documented.
• Design & Interface :
• Neat and clean design.
• Build with bootstrap CSS framework.
• Fully responsive.
• SCSS files included.
• User-friendly admin interface with modern outlook.
• Neat email template.
• Authentication & Security :
• User login, forgot password and reset password options.
• Reset password link sent to user email.
• User registration and activation.
• Activation code will send to user email.
• User dashboard.
• Totally secured system (SQL injection, XSS, CSRF).
• User profile, change password and update profile image.
• Knowledge Base :
• List of articles separated by categories.
• Manage articles and categories.
• Articles and categories position ordering by drag and drop.
• Search suggestions on search article in frontend.
• Filter articles in admin side.
• Option to vote articles in frontend.
• FAQ :
• List of FAQs separated by categories.
• Manage FAQs and categories.
• FAQs and categories position ordering by drag and drop.
• Filter FAQs in admin side.
• Tickets :
• List of tickets separated by categories.
• User can submit tickets.
• User can attach file with ticket.
• User can list and filter submitted tickets.
• User can view and reply for tickets.
• Admin and Support Manager can assign tickets to Support Agents.
• Drag and drop option for keep order of ticket categories.
• Admin users can reply to tickets based on assigned tickets.
• Option to update ticket status.
• Users :
• Option to manage users to specific roles.
• Option to block/unblock users to accessing site.
• User based permissions, which gives special permission to admin users rather than role based permission.
• Settings :
• Site settings for updating site related information such as name, logo and more.
• Social media settings for updating social media links.
• SEO settings for updating basic SEO information.
• Role based permission for allocating permission to specific role.
• App settings for basic app configuration.
• Email settings and Email templates

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