Kala 6.1.10 – Customizable Shopify Theme – Flexible Sections Builder Mobile Optimized

Support Policy

Support Scope:

• Answer any quetions related to theme installation, theme configuration, theme setup to look like our demos.
• Fix bugs related to the design (such as broken layout, overflow content…), the standard features of Shopify that
  make your store malfunction. Except for errors due to conflict with 3rd party apps. In this case, please contact
  us to discuss more. We may charge addional fee to fix. Sometimes, there may be errors beyond our ability that we
  cannot fix, please find other partners to fix it or uninstall the app. We do not accept returns for these cases.
• Assist you how to translate your theme. Theme supports Translation Editor of Shopify. Allows to translate the
  your store to any language. However, it doesn’t support multi-languages. If your store’s language is not
  English, after installing, go to Actions > Edit Language to translate.
• Your are still in support period. If your support period has expired, please extend your support plan.
• Support one store per a purchased Standard License.

Out of Support Scope:

• Teach you how to use Shopify.
• Edit the theme files, theme source code.
• Answer questions related to edit theme files, source code.
• Add new features, customize the features which the theme doesn’t support.
• Integrate or make the theme work with third-party apps, third-party scripts.
• Upgrade your currently version. We only provide updated package.

IMPORTANT NOTES:

• Pre-sale questions or bug report, please open a conversation.
• The 6x package is All-in-one package, included 120+ sections, 12 header options (Desktop view), 5 footer
  options(Desktop view), 5 detail layout and 70+ homepage preset. In default after installation, it will show the
  Homepage preset #1. If you want change to other Homepage preset, please follow the guide. Please also make sure
  that the theme package version that you use include these update, read Item Changelog here.
• Shopify Apps: There is no guarantee that all third-party apps will work smoothly with the theme. We will try to
  support you to the best of our ability. If the third-party app’s developer needs to change the code of the
  theme, we’re ready to support. We may charge a fee if we find the request time consuming.
• The price don’t support “amount_no_decimals” mode. The price in our theme must incude decimals.
• We may charge additional fee for assisting you to optimize your theme or your store content for SEO, adding the
  custom Rich Snippets, Schema Data, website speed optimizations, Google PageSpeed optimzation or other related.
• We may charge additional fee to customize theme layouts, theme design, graphic design, feature modification or
  other customization works. Please contact us for a quote.
• Some product sections on Home Page, Sidebars are pulling out products from the specific Shopify product
  collections. The section heading such as “New Arrivals”, “Best Sellers”, “Featured”, … are the sample text
  which you can change to anything you want. Shopify doesn’t support to pulling the actual Best Sellers products
  nor New, Featured products. However, you can use other third-party apps to to make it work. We do provide
  customization services to help you integrate third-party apps into our theme. Please contact us if you need.
• For the best view, you need upload your product images with the same ratio. Also, the currency format will
  always show decimal .00
• The Product Group Items layout will work base on products/elements in group, without product elements, you can
  not add to cart. The viewing product as the container, not real product.
• The Desktop menu content different with Mobile menu content. Also, the Desktop menu supports Mega menu options,
  but the Mobile does not.
• All graphic images use for demo sample only and NOT include in the purchase packages. We are NOT responsible for
  any copyright infringement by using these graphic images. If you are authors or own copyright of any resource,
  please submit DCMA notice to [email protected].